Terms of Service

Last updated: 23 April 2026

Welcome to The Candle Co.. These Terms of Service ("Terms") govern your use of our online store and the purchase of physical products from us. By visiting our store or placing an order, you agree to these Terms.

Who we are

The Candle Co. is the operator of this online store. References to "we", "us", or "our" in these Terms refer to The Candle Co..

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from our store. By placing an order, you confirm that you meet this requirement.

Products and pricing

We do our best to describe our products accurately, including pricing, availability, and any applicable variants. However:

• Product images are for illustration and may differ slightly from the actual item
• We reserve the right to modify prices, promotions, and product availability at any time
• In the rare case of a pricing error, we reserve the right to cancel the affected order and issue a full refund

All prices are shown in the currency displayed at checkout and are inclusive of applicable taxes unless stated otherwise.

Orders and payment

When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including stock availability, pricing errors, or suspected fraud.

Payment must be received in full before we dispatch or fulfil your order. We accept the payment methods shown at checkout, processed securely by our payment provider.

Shipping and delivery

Shipping terms, costs, and delivery timeframes are outlined in our Shipping Policy. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.

Returns and refunds

Our Refund & Returns Policy sets out your rights and the process for returning items, requesting refunds, or reporting issues with an order.

Your account and content

If you provide information to us — for example, at checkout, through a contact form, or in a review — you confirm that the information is accurate and that you have the right to provide it.

You must not:

• Use our store for any unlawful purpose
• Attempt to interfere with, damage, or gain unauthorised access to our store
• Copy, reproduce, or resell any part of our store or its content without permission

Intellectual property

All content on this store — including product photos, text, logos, branding, and design — is owned by us or our licensors and is protected by intellectual property laws. You may not use this content without our prior written permission.

Disclaimers

Our store and products are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, regarding the store or products, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or your purchase will not exceed the amount you paid for the product giving rise to the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages.

Changes to these Terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Your continued use of the store after changes are posted means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the jurisdiction in which our business is registered, without regard to conflict of law principles. Any disputes will be resolved in the courts of that jurisdiction.

Contact us

Questions about these Terms? Get in touch:

The Candle Co. Email: gareth.coyledowling@gmail.com