Privacy Policy

Last updated: 23 April 2026

This Privacy Policy describes how The Candle Co. ("we", "us", or "our") collects, uses, and shares personal information when you visit our store, make a purchase, or otherwise interact with us.

Information we collect

When you visit our store, we automatically collect certain information about your device, including:

• Device type, browser type, operating system, and screen size
• Pages you view and how you interact with our store
• A unique session identifier stored in your browser

When you place an order, we collect additional information to fulfil your purchase:

• Your name, email address, shipping address, and phone number
• Payment information (processed securely by our payment provider — we never store your full card details)
• Order history and any notes you provide during checkout

If you sign up for our newsletter or contact us directly, we collect the information you provide, such as your name and email address.

How we use your information

We use the information we collect to:

• Fulfil orders, process payments, and arrange delivery
• Communicate with you about your order, including confirmations and shipping updates
• Improve and optimise our store based on how customers use it
• Prevent fraud, comply with legal obligations, and enforce our terms
• With your consent, send you marketing communications about our products

Sharing your information

We share your personal information with service providers who help us run our business, including:

• Payment processors to securely process your transactions
• Shipping and fulfilment providers to deliver your orders
• Email service providers to send order confirmations and updates
• Analytics providers to understand how our store is used
• Hosting and infrastructure providers to keep our store running

We may also share your information where required by law or to protect our rights.

We do not sell your personal information to third parties.

Your rights

Depending on where you live, you may have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct information that is inaccurate or incomplete
• Deletion — request that we delete your personal information
• Objection — object to how we use your information, including for marketing
• Portability — request your information in a portable format
• Withdraw consent — withdraw your consent at any time where we rely on it

To exercise any of these rights, contact us at the details below.

Cookies

Our store uses cookies and similar technologies to keep your cart working, remember your preferences, and help us understand how our store is used. You can accept or reject non-essential cookies through the cookie banner that appears when you first visit.

For more details, see our Cookie Policy.

Data retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.

Children

Our store is not directed to anyone under the age of 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll update the "Last updated" date at the top of this page.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

The Candle Co. Email: gareth.coyledowling@gmail.com Address: 123 Main Street